User Journey Map
Yan Zhang lives in Chinatown, but her English skills are not good. She hopes to participate more in the activities, but the language barrier hinders her.
Interview with Kevin
Kevin works in Seward Park Library.
Interview with Miss Wu
Kevin works in Chatham Square Library.
PIT Quesion
To what extent you do have shared knowledge and language with the community. For example, can they read a map (or parse other visual languages like a Venn diagram)? If not (and mapping is important to your prompt), how will you bridge this gap? Will you provide tutorials? Will you meet the community where they are?
By thinking about this PIT problem, we narrow down the concept - a platform for users to organize the cultural activities
Brainstorm
Based on our interviews and user journey map, we have defined what cultural resources are and clarified the goals of our project.
How might we promote the existing culture resource and provide missing resource for users who have language barrier?
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How might we make a platform for Chinese speakers to start and organize their own culture activity?
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How might we provide more flexible activity forms and locations?
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